About This Course
Vendor relationships are essential to facilities and asset operations. The quality, reliability, and responsiveness of your vendors directly affect workplace services, safety, compliance, and tenant satisfaction. Whether you're managing building repairs, cleaning contracts, or security staffing, understanding vendor performance and risk is critical for seamless delivery. This course explores why effective vendor management is central to FM strategy and what’s at stake when vendor risks go unchecked.
You'll learn how to build a robust vendor management structure—starting from identifying business needs and conducting risk assessments to setting KPIs, evaluating contract performance, and managing service level agreements. The course provides practical tools and templates for maintaining clear communication, tracking vendor compliance, and preparing contingency plans. Whether you’re a facilities leader or an operational manager, this course will help you mitigate vendor risks while improving service quality and cost-efficiency.
By the end of this course, you will:
- Understand the principles and benefits of vendor management in FM.
- Learn how to build vendor frameworks aligned with business goals.
- Identify and assess risks associated with different vendor types.
- Develop performance tracking systems using KPIs and SLAs.
- Create audit-ready vendor documentation and communication practices.
- Apply proactive strategies to manage disputes, delays, or supply chain issues.
Topics Covered:
- Importance of Vendor Management
- Building a Vendor Management Structure
- Identifying and Managing Risks in Vendor Management
- Minimize Risks Associated with Vendor Management
- Improve Vendor Management Strategies
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
