About This Course
Facilities Management (FM) is far more than just keeping a workplace clean and functional—it’s a strategic discipline that supports the full range of workplace services including safety, compliance, procurement, space planning, and sustainability. This course explores the full scope of FM services across industries, highlighting the key service categories: soft services, technical maintenance, EH&S, procurement, workplace operations, and more.
You'll discover the three foundational principles of effective FM: People, Process, and Product Management. These principles guide how FM professionals lead teams, implement operational controls, and manage resources to ensure continuity, cost-efficiency, and client satisfaction. Whether you're overseeing service contracts, responding to maintenance needs, or planning for business continuity, this course provides the essential knowledge and tools to elevate your FM practice.
By the end of this course, you will:
- Understand the broad scope of FM functions across industries.
- Identify the major service categories under FM (soft, hard, admin, workplace).
- Explore how Facilities Managers apply leadership and decision-making skills.
- Learn process management frameworks for security, BCP, and procurement.
- Examine product/resource planning to optimise day-to-day operations.
- Recognise FM’s strategic role in supporting people, productivity, and performance.
Topics Covered:
- Scope of Facilities Management
- Major Services Offered in Facilities Management
- What are the Basic Principles of Facilities Management
- First Principle: People Management
- Second Principle: Process Management
- Third Principle: Product Management
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
