About This Course
Facilities Managers are at the heart of organisational performance—ensuring the workplace runs smoothly, safely, and strategically. This course explores the foundational knowledge and skills required for entry-level FM professionals and workplace leaders stepping into broader roles. Covering everything from office services to project management, safety compliance, budgeting, and leadership, this course sets the stage for long-term career success.
You'll learn how to identify organisational needs, evaluate gaps, plan and implement workplace services, and continuously review and optimise your efforts. You’ll explore the key characteristics of a strong FM leader, including agility, ethical conduct, and forward thinking. From structuring the FM department to balancing day-to-day operations with long-term strategy, this course equips you to lead with confidence, clarity, and care.
By the end of this course, you will:
- Understand the essential duties and scope of a Facilities Manager’s role.
- Learn to assess, plan, act, and review across all FM services and responsibilities.
- Develop leadership competencies for ethical, strategic, and team-based decision making.
- Explore how to structure and organise FM departments for hard and soft services.
- Build effective annual and strategic work plans that support organisational goals.
- Recognise how FM roles differ across sectors—from public to private and global contexts.
Topics Covered:
- The Role of the Facilities Manager
- Aims and Objectives
- Characteristics of the Facilities Manager
- Developing a Philosophy as Facilities Manager
- Personality and Skills Desired of Facility Personnel
- Facilities Management Leadership
- Type of Organisations
- The Strategic Plan
- The Annual Work Plan
- Organising the Department
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
