About This Course
Acquiring a new customer can be five to 25 times more expensive than retaining an existing one, making client retention a key priority in commercial real estate. One way to strengthen long-term client relationships is by offering a ‘one-stop shop’ approach—integrating lease negotiation, workspace design, fit-out project management, relocation, and even make-good obligations.
You’ll learn how to develop a stronger relationship with your client throughout the leasing process and explore opportunities to provide additional services that enhance their project’s success. This course outlines the key phases of a client’s journey, helping you identify when and how to introduce the full range of capabilities your organization can offer.
By the end of this course, you will:
- Understand the key phases of a client’s journey from lease negotiation to occupation.
- Learn how to position your organization as a trusted partner beyond lease negotiations.
- Explore the benefits of a ‘one-stop shop’ approach for both clients and service providers.
- Identify key milestones where additional services can add value to the client.
- Develop strategies to maintain strong, long-term client relationships.
Topics Covered:
- The Client’s Roadmap to Premises Readiness
- Understanding the Property Strategy
- Search, Evaluate, and Negotiate
- Fit-Out and Relocation Project Commencement
- Due Diligence
- Design Development and Approvals
- Relocation Planning
- Fit-Out Construction
- Occupation and Project Completion
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
