About This Course
Upselling isn’t just a sales tactic—it's an opportunity to enhance the client experience and grow your business sustainably. In this course, you'll learn how to identify upselling opportunities within facility management services, confidently approach clients with relevant upgrades, and position yourself as a trusted partner in their business success. You'll discover the key principles that make upselling successful, from understanding client needs to presenting valuable solutions clearly and professionally.
You'll explore practical techniques for building client rapport, tailoring upsell offers, handling pricing discussions, and maintaining patience throughout the decision-making process. By mastering these skills, you'll not only drive profitability but also deepen trust and loyalty with your clients.
By the end of this course, you will:
- Define upselling and its value in the Facility Management industry.
- Identify client needs that can be addressed through service upgrades.
- Present additional services with clarity, confidence, and professionalism.
- Apply best practices for pricing, timing, and following up on upsell offers.
- Strengthen customer loyalty through consultative and value-driven upselling.
- Contribute to business growth while enhancing service satisfaction for clients.
Topics Covered:
- What Do You Mean by Upselling?
- Why Upselling is Important in the FM Industry?
- How Do You Upsell to Your Existing Customers?
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
