About This Course
Every interaction your customer has with your organisation shapes their perception. Whether it's the warmth of a greeting, the cleanliness of a space, or the resolution of a service issue, exceptional customer experiences are built through care, professionalism, and a people-first approach. This course explores the art of crafting meaningful experiences at every touchpoint—from personal interactions to facility management.
You'll learn to understand customer needs from their perspective, strengthen your team’s service mindset, and ensure that your organisation delivers value through every encounter. You'll also explore strategies for identifying service gaps, promoting loyalty, and continuously evolving your customer experience strategy to meet changing expectations.
By the end of this course, you will:
- Identify customer experience touchpoints and design strategies for excellence.
- Apply empathy, professionalism, and patience to every customer interaction.
- Map the customer journey to spot service gaps and hidden frustrations.
- Communicate the value and benefits of facilities and services effectively.
- Gather, analyse, and act on feedback to enhance service delivery.
- Foster a customer-centric culture within your team or organisation.
Topics Covered:
- Creating a Customer Experience
- Understand the Experience from Your Customer’s Perspective
- Design an Amazing Customer Experience for Your Customer
- Provide Value to Your Customer’s Experience
- Continuously Review Your Customer Experience Strategy
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
