About This Course
Vendors and suppliers are critical partners in workplace operations, but successful collaboration requires structured management. This course covers the foundations of vendor and supplier relationships, from understanding who they are, through onboarding and governance, to monitoring service quality and performance. You'll explore how proactive engagement, reporting, and compliance checking contribute to achieving business goals.
You'll learn how to identify vendors and suppliers, build governance frameworks, and apply practical techniques for monitoring service outcomes. These skills are vital for maintaining operational efficiency, reducing risk, and fostering long-term supplier loyalty.
By the end of this course, you will:
- Identify the role and responsibilities of vendors and suppliers.
- Apply key principles of vendor/supplier onboarding and governance.
- Monitor vendor performance using KPIs and reporting systems.
- Recognise risks and manage supplier relationships proactively.
- Support service excellence through structured vendor communication.
Topics Covered:
- What are Vendors/Suppliers?
- Managing Quality of Service Means Knowing “Who’s Who”
- Vendor/Supplier Management
- The Process of Vendor/Supplier Management
- Progress Reporting and Performance Monitoring
- Approvals and Governance
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
