About This Course
Workplace changes are constant and can involve shifts in roles, technology, procedures, communication styles, and more. Understanding how these changes affect people and processes is essential to maintaining performance and promoting collaboration. This course explores how to identify, track, and manage common types of workplace changes—from operational procedures and stakeholder expectations to knowledge repositories and communication strategies.
You'll gain a strong foundation in knowledge management, including how to distinguish between explicit and tacit knowledge, facilitate effective conversations, and document valuable workplace learnings. The course also explores interpersonal and leadership skills that support trust, motivation, and knowledge sharing during times of change. Whether you are responding to new policies, system updates, or stakeholder needs, you'll be better equipped to adapt with confidence and support your team’s success.
By the end of this course, you will:
- Identify common types of workplace changes and how they impact performance.
- Understand the role of knowledge management in facilitating change.
- Distinguish between explicit and tacit knowledge and know how to capture both.
- Apply interpersonal skills such as active listening and facilitation to manage change effectively.
- Use documentation tools and repositories to maintain and share key learnings.
- Support a culture of trust and collaboration to encourage knowledge sharing.
Topics Covered:
- How Changes are Introduced to the Workplace
- Understanding Changes in the Workplace
- Managing Changes to Work Knowledge
- Monitoring and Maintaining Changes
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
