About This Course
A well-managed building ensures smooth daily operations, safe environments, and satisfied occupants. This course explores the full spectrum of building operations—from janitorial and engineering services to physical security, EHS, and helpdesk coordination. Participants will understand their role in supporting client experience through timely maintenance and reliable facilities management.
You'll explore how to coordinate service providers, implement preventive and predictive maintenance, and interpret SLA agreements. The course will also equip you to navigate vendor relationships, schedule services to avoid disruption, and collaborate effectively with maintenance managers, technicians, and support teams to uphold safety, comfort, and continuity in the workplace.
By the end of this course, you will:
- Understand key operational areas in building services.
- Learn the differences between preventive and predictive maintenance.
- Identify maintenance KPIs and how to support SLA compliance.
- Coordinate vendor and internal maintenance efforts.
- Facilitate seamless service delivery and workspace functionality.
- Support EHS, janitorial, and helpdesk collaboration across departments.
Topics Covered:
- Understanding Building Operations and why it is important
- Understanding the Procurement Process and SLA Agreements
- What Is Preventive and Predictive Maintenance
- What Are the Four Key Action Items of Preventive Maintenance?
- What are the Different types of Preventive Maintenance?
- What Are the Key Components of Predictive Maintenance?
- Janitorial Services
- Maintenance and Engineering Services
- EHS: Environment, Health, and Safety
- Helpdesk Management
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
