About This Course
Vendor management is a foundational part of successful workplace operations. The vendors you work with not only support your organisation—they directly affect the customer experience. This course will help you understand how to optimise vendor performance, mitigate risk, and ensure contracts align with service delivery goals.
You'll explore techniques such as KPI tracking, SLA compliance, documentation protocols, and communication methods that apply to both vendor management and broader workplace processes. You'll also learn how to identify, evaluate, and respond to risks while supporting your team and clients with efficient, transparent operations.
By the end of this course, you will:
- Explain why vendor management is critical to operational success.
- Describe the components of a vendor management structure.
- Identify vendor-related risks and mitigation strategies.
- Track and evaluate vendor performance using KPIs and SLAs.
- Apply communication and documentationpractices to vendor relationships.
- Support procurement and workplace service delivery through effective planning.
- Escalate and resolve vendor issues using clear reporting lines.
- Contribute to contingency and worst-case scenario planning with vendors.
Topics Covered:
- Why is Vendor Management Important for Business Operations?
- How to Build a Vendor Management Structure in Your Organisation?
- The Role of the FM/PM Mitigate Risks in Vendor Management
- Various Techniques to Improve Your Vendor Management Strategy
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
