About This Course
Feedback is a powerful tool for personal growth, team performance, and service improvement. In this course, you’ll explore how to receive, respond to, and proactively seek feedback in ways that strengthen relationships and improve workplace outcomes. Whether it’s a casual comment, a formal complaint, or performance input from your manager, understanding how to handle feedback can transform service delivery.
You’ll develop the confidence to respond to positive and negative feedback professionally, apply empathy when resolving complaints, and follow clear steps to escalate and action feedback when needed. You’ll also learn how to proactively seek feedback from customers, colleagues, and supervisors, using it as a source of continual improvement and team success.
By the end of this course, you will:
- Identify different types of feedback and their appropriate responses.
- Understand how to action complaints and share improvements.
- Learn when and how to escalate feedback within your organisation.
- Demonstrate empathy and professionalism when receiving criticism.
- Ask for and use feedback to improve service and build rapport.
Topics Covered:
- Forms of Feedback
- Actioning Feedback
- Proactively Seek Feedback
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
