About This Course
Clear documentation and communication are crucial for keeping work processes smooth and consistent. From meeting room requests to policy updates and supplier orders, different audiences have different information needs. This course walks you through how to identify what information is required, how to gather and structure it, and how to select the right tone and format.
You'll learn how to complete workplace forms correctly, even when no template is provided, and how to write clear, concise emails and reports that are easy to action. You’ll also explore audience-specific communication needs and gain tips to ensure accuracy, logic, and professionalism in all documentation.
By the end of this course, you will:
- Identify the correct document or communication format for a task.
- Determine the required level of information and who needs it.
- Apply concise and structured language when presenting information.
- Recognise the different needs of help desks, suppliers, and customers.
- Review and edit documents for clarity, tone, and workplace alignment.
Topics Covered:
- Identifying the Appropriate Document and Information
- Identifying Your Audience
- Presenting Information Clearly and Concisely
- Communicating Urgency
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
