About This Course
Stress is a common challenge in today's fast-paced workplaces, but with the right tools and strategies, it can be managed effectively. This course explores the causes of stress across different roles and activities, from unclear service delivery expectations to difficult customer interactions. You'll learn to recognise early signs of stress in yourself and your team and develop effective interventions to minimise its impact.
You'll be equipped with tools to create healthier routines, foster resilience, manage workloads under pressure, and maintain consistent service quality even in stressful situations. Whether it’s supporting a struggling team member, managing your own workload, or addressing disruptive behaviour professionally, you’ll have practical techniques to strengthen workplace wellbeing and performance.
By the end of this course, you will:
- Identify common causes of stress in yourself and your team.
- Recognise the early signs of stress and apply appropriate interventions.
- Apply communication and mindfulness strategies to manage stress.
- Implement support routines and clarify work processes to minimise confusion.
- Manage disruptive behaviours and policy breaches professionally and discreetly.
- Maintain high service delivery standards while protecting team wellbeing.
Topics Covered:
- Causes of Stress in the Workplace
- Tools to Manage Stress in the Workplace
- Methods for Supporting Colleagues in Stressful Situations
- Managing Your Workload Effectively in Stressful Situations
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
