About This Course
Organisational change and unexpected issues are part of modern workplace life. From shifting service expectations to technical disruptions and evolving team structures, every challenge offers a chance to rethink, improve, and build resilience. This course equips you with the mindset and tools to respond to change constructively and help others adjust with confidence.
You'll explore how to identify subtle signs of disruption, reduce resistance to change, and promote open team dialogue. Discover how to manage stress, support mental wellbeing, apply critical thinking, and maintain strong customer relationships through change. Learn how to empower your team to take ownership of new routines and build solutions together.
By the end of this course, you will:
- Identify problems early through observation, feedback, and performance data.
- Understand why resistance to change occurs and how to address it.
- Communicate change clearly, collaboratively, and with empathy.
- Apply critical thinking and balanced analysis to improve team decisions.
- Support your team through stressful transitions with wellness strategies.
- Encourage shared problem-solving and boost engagement through change.
- Maintain customer satisfaction by adapting service approaches after change.
Topics Covered:
- How to Identify Problems
- Overcome Resistance To Change
- Managing Customers’ Expectations In Type And Delivery Of Services After A Change
- Supporting your Team
- How to Apply Critical Thinking In Your Role
- Encourage your Team's Participation in the Change Process
- Maintenance and Relapse Prevention
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
