About This Course
Quality control is a cornerstone of effective facilities and operations management. It ensures that services and supply processes meet client expectations and support workplace satisfaction and business continuity. This course introduces quality control strategies and real-world tools for monitoring variation, identifying performance risks, and building team engagement in upholding service excellence.
You'll learn how to detect supply or service issues early, manage escalating concerns, and build structured team feedback systems. Discover how to link quality control to customer satisfaction, develop resilience through coaching and delegation, and create processes that uphold high service standards. Whether managing a contractor or leading a team, this course will help you build a performance culture grounded in trust and accountability.
By the end of this course, you will:
- Understand the role of quality control in FM and service delivery.
- Identify common risks and causes of variation in supply and service.
- Apply tools to monitor performance and meet delivery expectations.
- Track feedback, escalate issues, and manage customer impact.
- Use delegation and coaching to drive accountability.
- Build a culture of quality that enhances client loyalty and team cohesion.
Topics Covered:
- What is Quality Control In Your Team?
- Why is Quality Control Important?
- Methods of Monitoring Quality Control – In People And Service
- Analysing to Improve Quality Control – In People And Service
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
