About This Course
Workplace performance extends far beyond task completion—it's about consistently aligning work processes, team dynamics, and service delivery to organisational goals. In this course, you’ll discover how to monitor, analyse, and improve individual and team performance, while driving operational excellence and maintaining a positive, productive culture.
You'll gain strategies to identify efficiency opportunities, optimise remote and in-office routines, engage employees in continuous improvement, and resolve conflicts effectively. Whether managing small teams or larger service operations, these skills will help you maintain focus on goals, enhance team cohesion, and deliver excellence across every project and customer interaction.
By the end of this course, you will:
- Define key indicators of workplace performance across teams and service delivery.
- Use performance analysis tools and feedback techniques to drive improvements.
- Implement strategies to support team productivity, routines, and resilience.
- Identify inefficiencies in workflows and propose cost-saving solutions.
- Foster a high-performance team culture aligned with organisational values.
- Manage workplace conflict swiftly to protect collaboration and progress.
Topics Covered:
- What is Workplace Performance in Your Workplace?
- Before You Start – How Do You Know If You Have Enough Information?
- Identifying Efficiency Savings in Work Processes
- High Performance Team Working
- How to Analyse Workplace Performance
- Identifying Shortfalls in Performance
- Conflict Resolution
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
