About This Course
Clear, consistent policies and procedures are essential for efficient workplaces. They guide behaviour, ensure accountability, support health and safety, and set standards for excellent service delivery. In this course, you’ll explore the purpose and structure of policies and procedures, understand how they shape day-to-day operations, and learn why they must be enforced equitably across teams.
You'll also develop skills to communicate procedures clearly, spot when a policy may need review, and appropriately escalate feedback to leadership teams. With these tools, you’ll ensure that your work—and that of your team—aligns with organisational goals while supporting a positive, safe, and productive environment.
By the end of this course, you will:
- Define the difference between policies and procedures.
- Explain why policies and procedures are critical for workplace function.
- Communicate organisational policies clearly to teams and clients.
- Recognise when policies need updating and how to escalate concerns.
- Apply procedures consistently to drive better customer service and operations.
- Support organisational compliance and continuous improvement.
Topics Covered:
- What are Policies and Procedures
- Understanding and Communicating the Multiple Purposes of Policies and Procedures
- Changes or Updates to Policies and Procedures
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
