About This Course
Technology has reshaped how teams communicate, collaborate, and deliver service excellence. From automation and cloud storage to digital collaboration tools, today's workplace is powered by systems that can either enhance productivity or hinder it—depending on how well they’re adopted and managed. This course explores how leaders can support and guide their teams through the integration of workplace technology to ensure smoother processes and better client outcomes.
You'll learn how to identify task inefficiencies, map information flow, and communicate the benefits of new tools with clarity. Whether it's optimising a shared drive, introducing automation, or supporting a major IT rollout like SharePoint, you’ll be equipped with communication and planning strategies to manage change, improve performance, and align your team with modern workplace standards.
By the end of this course, you will:
- Identify areas where technology improves workflows and service delivery.
- Map processes to detect inefficiencies, gaps, or duplication.
- Communicate and socialise new technology strategies with your team and clients.
- Recognise early red flags in technology adoption and respond proactively.
- Support knowledge management and consistent use of workplace tools.
- Navigate communication breakdowns between teams and IT services.
Topics Covered:
- How Technology Can Assist in the Workplace
- Identifying Tasks Using Technology in the Workplace
- Technology Helping or Hindering
- Communicating New Technology Strategies
- Knowledge Management and Good Practice in the Use Of Technology
- Technology that Supports Communications for Staff and Customers
- Understanding the Technology for Communication in the Workplace
- Common Communication Breakdowns Caused by Technology
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
