About This Course
Providing and requesting help are both essential parts of working in a high-performing service environment. Whether you're guiding a colleague through a new process or noticing a visitor struggling with bags and coffee, your ability to assist—and know when to seek support yourself—can make a significant impact. This course explores why people hesitate to ask for help, how to offer assistance appropriately, and how to manage your own limitations without damaging workplace relationships.
You’ll explore real-life scenarios that show how to respond helpfully, even under pressure, and what to do when help isn’t possible. You’ll also discover tips for reading subtle signs that someone needs assistance and how to communicate your own needs in a respectful, productive way.
By the end of this course, you will:
- Understand why people hesitate to ask for help and how to respond positively.
- Recognise verbal and non-verbal signs that assistance is needed.
- Know how to offer help that builds rapport and avoids judgement.
- Learn how to decline assistance without damaging relationships.
- Identify who to ask for help and when to escalate issues.
Topics Covered:
- Seeking Help and Why Some People Don’t
- Being Asked for Assistance and How To React
- What to Say if You Can’t Offer Help
- Signs that Tell that Assistance is Required
- Offering Assistance
- Needing Help or Wanting Help - What’s the Difference?
- Finding the Appropriate Person to Help You
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
