About This Course
Clear and effective communication is the cornerstone of high-performing workplaces. Whether setting deadlines, sharing timeframes, presenting service options, or managing issues, how you communicate can greatly influence how teams operate and how customers perceive your service. This course gives you the tools to be intentional and impactful in every interaction.
You'll learn how to deliver clear expectations, present options without overwhelming clients, and escalate and resolve workplace issues confidently. From managing individual responsibilities to coordinating team-wide duties, you’ll build strong communication habits that support collaboration, reduce misunderstandings, and elevate the customer and team experience.
By the end of this course, you will:
- Identify effective ways to set deadlines and manage team capacity.
- Apply techniques to communicate timeframes and align customer expectations.
- Present service options clearly and guide decision-making.
- Communicate issues accurately and escalate when appropriate.
- Clarify individual and shared responsibilities within a team.
Topics Covered:
- Effectively Communicate Deadlines
- Effectively Communicate Timeframes whilst Managing Expectations
- Effectively Present Options
- Effectively Communicate Issues
- Effectively Communicate Individual and Joint Responsibilities
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
