About This Course
Feedback plays a pivotal role in service excellence, personal growth, and team effectiveness. This course explores the full feedback lifecycle—from receiving and requesting customer input to acting on peer and managerial feedback. Whether the feedback is positive or points to areas of improvement, knowing how to respond with professionalism and empathy builds rapport and trust.
You'll learn how to proactively request feedback, apply critical thinking to analyse it, and respond in ways that benefit your team, client, or service model. You'll also gain the tools to offer constructive feedback to colleagues, support continuous improvement, and foster an inclusive culture of open communication in the workplace.
By the end of this course, you will:
- Identify techniques for receiving customer and colleague feedback with empathy.
- Apply critical thinking to analyse and act on feedback effectively.
- Demonstrate how to proactively request and report feedback to improve service delivery.
- Develop and deliver constructive feedback to peers and teams.
- Recognise the impact of open communication on workplace culture and collaboration.
Topics Covered:
- Receiving Customer Feedback
- Requesting Customer Feedback
- Reporting and Actioning Customer Feedback
- Receiving Colleague Feedback
- Actioning Colleague Feedback
- Offering Constructive Feedback
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
