About This Course
Building effective working relationships is a key element of excellent customer service and stakeholder management. In this course, you’ll explore the importance of rapport, communication strategies, and ways to foster inclusivity in your workplace interactions. Whether dealing with clients, colleagues, or leadership teams, understanding how to build trust, listen actively, and engage diverse perspectives will set you apart as a valued team member.
You'll learn practical methods to influence others positively, recognise different viewpoints, and apply critical thinking to communication challenges. This course will also equip you with the tools to foster a more open, reflective, and inclusive working environment—ensuring every stakeholder feels valued, heard, and respected.
By the end of this course, you will:
- Understand the role of rapport and trust-building in stakeholder relationships.
- Apply techniques for engaging with diverse groups respectfully and inclusively.
- Recognise and use persuasion and influence techniques effectively.
- Develop active listening and critical thinking skills for better communication.
- Foster a culture of openness, reflection, and support in your workplace.
Topics Covered:
- Building and Maintaining Rapport
- Engaging with Diverse Stakeholder
- Influencing and Persuading Others
- Recognising and Understanding Different Points of View
- Fostering an Open and Inclusive Workplace
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
