About This Course
Effective communication starts with building rapport. Whether you’re greeting visitors, coordinating meetings, or supporting colleagues, forming strong interpersonal connections helps deliver excellent customer service. This course explores how to establish rapport, improve everyday interactions, and adapt your style to build trust and foster positive workplace relationships.
You’ll also examine inclusivity in communication—learning how to recognise and adapt to individual needs. Whether you’re dealing with fast-moving conversations or navigating sensitive moments, you’ll gain practical tools to maintain rapport, show empathy, and communicate respectfully and equitably with people of all backgrounds and preferences.
By the end of this course, you will:
- Define rapport and explain its role in customer and colleague relationships.
- Apply practical techniques to build and maintain rapport.
- Demonstrate empathy and use open questions to foster trust.
- Adapt communication styles based on preferences and accessibility needs.
- Practice inclusive communication that supports workplace wellbeing.
Topics Covered:
- Building Rapport
- Tips for Building Rapport
- Maintaining Rapport
- Inclusivity in Communications
- Inclusivity in Workplace Interactions
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
