About This Course
Communication is at the heart of every workplace interaction, whether it’s a face-to-face conversation, a well-worded email, or simply the body language you use while greeting a visitor. In this course, you’ll explore the different modes and methods of communication—including formal and informal channels—and learn how these shape your relationships with colleagues, clients, contractors, and stakeholders.
You’ll also develop a clear understanding of how generational preferences influence the way people give and receive information. From managing phone calls to booking couriers, and navigating generational nuances, this course will equip you with the skills to build trust, defuse conflict, and deliver high-quality service experiences across every communication touchpoint.
By the end of this course, you will:
- Identify the key modes and channels of communication used in the workplace.
- Explain how communication affects stakeholder relationships and perceptions.
- Demonstrate effective use of verbal, written, and non-verbal communication.
- Adapt communication style to suit generational preferences and workplace context.
- Apply best practices in customer service, etiquette, and active listening.
Topics Covered:
- Methods of Communication
- Communications = Relationships
- Non-verbal Communications
- Technology Preferences
- Communication Preferences Across The Generations
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
