About This Course
Quality is no longer optional — it’s a core measure of project success. This course introduces the principles, tools, and frameworks that ensure every deliverable meets defined standards and satisfies stakeholders. You’ll learn how quality management integrates across each PMF phase, from planning standards and assurance reviews to testing, documentation, and lessons learned. Through clear examples, you’ll see how applying quality planning and control minimises rework, lowers costs, and builds client trust.
You’ll explore seven key elements of quality management — including quality planning, assurance, control, configuration, and document management — alongside practical tools like Cost of Quality (COQ), control charts, and QA/QC audits. By the end, you’ll be equipped to design a Quality Plan, run inspections, manage configurations, and drive continuous improvement through lessons learned and fitness-for-purpose reviews.
By the end of this course, you will:
- Define what quality means across planning, assurance, and control phases.
- Explain the seven core elements that structure effective quality management.
- Apply Cost of Quality analysis to balance prevention and correction costs.
- Use document and configuration management to maintain accuracy and traceability.
- Conduct quality assurance and control reviews to prevent and detect non-conformance.
- Evaluate lessons learned to improve processes and outcomes for future projects.
Topics Covered:
- Quality Management in PMF Phases
- What Is Quality Management
- The Seven Elements of Quality Management
- Quality Planning
- Quality Plan Template
- Configuration Management
- Quality Assurance
- Document Management
- Quality Control
- Project Closure
Course Duration: Approximately 30 minutes
Access to Course: 7 days from date of purchase
