About This Applied Mini Course
In every workplace, communication is the glue that holds teams, customers, and processes together. This applied mini course explores how information flows through formal and informal channels—both written and verbal—and teaches you how to analyse, action, and escalate that information correctly. You'll also dive into non-verbal communication, personal presentation, and how to ensure inclusivity and clarity across generational preferences and diverse work styles.
You'll develop practical skills in receiving and passing on information, tailoring your communication to suit different audiences, and guiding your team to communicate more effectively. Whether you’re responding to customer needs or interpreting organisational updates, this course equips you to keep things flowing smoothly.
By the end of this applied mini course, you will:
- Recognise various forms and flows of workplace communication.
- Apply the 3 A’s: Absorb, Analyse, and Action to workplace information.
- Select the most appropriate communication method for different tasks.
- Demonstrate inclusive, respectful, and professional communication.
- Influence and mentor others to improve team-wide communication effectiveness.
Courses Covered:
- Interpreting Information - Forms and Modes of Communication to Determine Work
- Interpreting Information - Understanding Communication in the Workplace
Estimated Study Time: Approximately 40 minutes
Access to Applied Mini Course: 2 weeks from date of purchase
