About This Course
The Neighbourhood Support Guide is a critical resource in helping teams settle into new ways of working within flexible or activity-based workplace environments. More than a rulebook, it provides structure, clarity, and support to Neighbourhood Managers and their teams—encouraging autonomy, good etiquette, and localised community norms. This course walks through the purpose, design, and launch process for these guides, ensuring buy-in across all levels of the organisation.
You'll learn how to develop your Neighbourhood Support Guide in collaboration with Facilities, People & Culture, and Project teams. Explore how to structure content between required behaviours and team-determined protocols. You'll also understand how to facilitate etiquette conversations, embed messages into daily operations, and use launch-week touchpoints to reinforce expectations. Whether you're building community or guiding behaviour change, this course ensures your guide is practical, endorsed, and widely adopted.
By the end of this course, you will:
- Understand the purpose and scope of a Neighbourhood Support Guide.
- Learn how to engage work streams and leadership in co-creating etiquette standards.
- Differentiate between required behaviours and team-agreed norms.
- Identify the key facilitators and communication channels for launch.
- Explore common post-relocation challenges and how to adapt support strategies.
- Create a structured rollout plan, visual materials, and feedback loops to sustain momentum.
Topics Covered:
- About the Neighbourhood Support Guide
- Objectives of the Neighbourhood Support Guide
- Who Facilitates the Meetings to Introduce the Guide
- Learnings from Neighbourhoods Six Months Post-Relocation
- Suggested Content for your Neighbourhood Support Pack
- The 8 Step Process in Summary
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
