About This Course
As organisations transition to agile or activity-based working (ABW) models, behavioural norms and workplace etiquette become essential to success. This course explores how Facilities Managers and Change Managers lead cross-functional working groups to co-develop guidelines that reflect company values while ensuring operational alignment and employee wellbeing. From flexible space use to clean desk policies and communication tone, etiquette guidelines bridge the gap between vision and day-to-day culture.
You'll explore the step-by-step process of building an etiquette charter—from stakeholder engagement and feedback loops to People & Culture alignment and final PCG endorsement. You'll also learn how to involve teams like IT, Security, Records Management, and Operations to ensure guidelines reflect organisational realities. Finally, you’ll discover strategies for communications, prototype testing, and community-led neighbourhood guides that drive etiquette adoption.
By the end of this course, you will:
- Learn how to establish an etiquette working group with key stakeholders.
- Understand the etiquette themes that support ABW/flexible workplaces.
- Collaborate with People & Culture to align tone, timing, and ownership.
- Explore practical etiquette scenarios for technology, hygiene, and space use.
- Develop a Workplace Charter and Neighbourhood Guide for behaviour norms.
- Design messaging rollouts using FAQs, videos, signage, and onboarding packs.
Topics Covered:
- Forming the Etiquette Working Group
- Meet the Working Group Members and Their Roles
- Start Workshopping Ideas
- Popular Choices
- Communications and Channels
- Staff Input - the Prototype Experience
- The PCG and Seeking Endorsement
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
