About This Course
Understanding how teams across the business feel about an upcoming workplace change is key to delivering a smooth transition. This course introduces you to the Business Unit Requirements (BUR) gathering process—a structured method for surfacing issues, concerns, and impacts directly from business users. Often referred to as a Change Impact Assessment, this tool goes beyond change to cover IT, design, workplace, and cultural elements.
You'll explore how to use the BUR database to identify patterns, spot resistance, and surface real concerns that may affect project success. You'll also learn how to report on themes, develop key messages for staff, and use collected data to inform leadership updates and engagement strategies. The BUR will become your go-to source of intelligence from early diagnostics to post-move celebrations.
By the end of this course, you will:
- Gather insights using the BUR diagnostic tool.
- Identify cultural, operational, and behavioural blockers.
- Analyse BUR data to detect common themes and concerns.
- Report BUR findings to leadership and staff with confidence.
- Translate data into clear, targeted communication messages.
- Maintain and update a BUR repository throughout the project lifecycle.
Topics Covered:
- Business Unit Requirements Gathering – Introduction
- Steps to Form the Business Unit Requirements
- Seek Responses and Follow Ups
- Business Unit Requirements Analysis
- Addressing the Business User Requirements
Course Duration: Approximately 20 minutes
Access to Course: 7 days from date of purchase
